Shipping & Returns Policy
Shipping Information
At AJ’s Hot Wax, we strive to provide a seamless shopping experience for our valued customers. That's why we offer reliable and efficient shipping services. Please take a moment to review our shipping policies below:
Domestic Shipping
We currently offer free standard shipping within the United States. Our team works diligently to process and ship all orders within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
International Shipping
For international customers, we offer affordable and fast shipping options. The shipping cost and estimated delivery time will be calculated at checkout based on your location.
Order Tracking
Tracking your order is easy! Simply click on the link provided in your shipping confirmation email or log into your AJ’s Hot Wax account to track your shipment in real-time. We partner with reputable shipping carriers to ensure accurate and reliable tracking information.
Shipping Issues
If you encounter any issues with your shipment or have not received your package within the estimated delivery time, please don't hesitate to contact our customer support team. We will promptly assist you in resolving any shipping-related concerns.
Returns and Refunds
We want you to be completely satisfied with your purchase from AJ’s Hot Wax. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please review the following guidelines:
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
If you wish to return an item, please initiate the process within 30 days of receiving your order. To start a return, simply contact our friendly customer support team with your order details. We will provide you with a return authorization number and further instructions on how to proceed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Non-Refundable Items
Unfortunately, some items are non-refundable. These include gift cards and downloadable software products. Please ensure you carefully read the product description before making a purchase.
Exchanges
If you received a defective or damaged item, we offer exchanges. Please contact our customer support team within 7 days of receiving your order to initiate an exchange process.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service to ensure the safe return of the item.
For additional information regarding our shipping and returns policy, please refer to our Shipping & Returns page on our website.
